Service        

Mercury Premier Service

Mercury evaluates the service performance of its dealers and assigns its highest rating of "Mercury Premier " to those demonstrating an exceptional commitment to service.

Earning a Mercury Premier Service rating means a dealer:

Achieves a 12-month service CSI (Customer Satisfaction Index) score above the national average.

Possesses all necessary service tools, test equipment, manuals and parts books.

Employs at least one Certified or Master technician.

Provides timely service for all Mercury Marine customers.

Offers extended service hours and mobile service, when appropriate.

Uses, displays and stocks adequate inventory of genuine Mercury Precision Parts.

Offers a clean, neat shop with well-organized tools and service literature.